Cleaner Paddington Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Cleaner Paddington to domestic and commercial customers within the United Kingdom. By booking or using any service offered by Cleaner Paddington, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means any individual, company or organisation that requests or uses the services of Cleaner Paddington.

Company means Cleaner Paddington, the provider of cleaning services.

Services means any cleaning or related services supplied by the Company to the Client, including but not limited to domestic cleaning, end of tenancy cleaning, office cleaning and one off deep cleaning.

Cleaner means any person engaged by the Company to carry out the Services.

Premises means the property, office, home or other location where the Services are to be performed.

Booking means a confirmed request by the Client for the Company to supply Services at a specified time and location.

2. Scope of Services

The Company provides professional cleaning services across its designated service area, including residential homes, rental properties and commercial premises. The scope of the Services for each Booking will be agreed with the Client in advance, based on property size, specific cleaning requirements and any additional requested tasks.

Unless otherwise agreed in writing, the Services do not include the cleaning of exterior windows at height, removal of hazardous materials, specialised restoration works, pest control, or any task that may put the Cleaner at risk or require specialist training, licensing or equipment beyond what the Company ordinarily provides.

3. Booking Process

3.1 The Client may request a quotation or make a Booking via the Company’s designated booking channels as communicated on its official materials. The Client must provide accurate information including property type, approximate size, number of rooms, and any particular requirements.

3.2 Any quotation provided is based on the information supplied by the Client and is subject to change if the information is incomplete or inaccurate, or if the condition of the Premises differs significantly from what was described at the time of Booking.

3.3 A Booking is only confirmed when the Company has accepted the request and, where required, received any applicable deposit or prepayment. The Company reserves the right to decline any Booking without providing a reason.

3.4 The Client must ensure that there is safe and lawful access to the Premises at the agreed date and time. Failure to provide access may be treated as a late cancellation and may incur charges in accordance with these Terms and Conditions.

4. Client Obligations

4.1 The Client must ensure that the Premises are safe for the Cleaner to work in, including but not limited to providing adequate lighting, running water and electricity, and notifying the Company in advance of any known risks or hazards.

4.2 The Client is responsible for securing or removing any valuable, fragile or irreplaceable items prior to the start of the Services. The Company will not be responsible for damage to items that are inherently fragile, improperly secured, or not fit for normal cleaning.

4.3 The Client agrees not to employ or attempt to employ any Cleaner introduced by the Company for private work outside of the Company’s arrangements, for a period of at least 12 months from the last date on which that Cleaner provided Services on behalf of the Company.

5. Payments and Charges

5.1 The fee for the Services will be agreed at the time of Booking. Prices may be given as a fixed fee or an hourly rate depending on the nature of the Booking and the type of Services required.

5.2 Unless otherwise agreed, payment is due on or before the day the Services are provided. The Company may require full or partial prepayment for certain bookings, including but not limited to end of tenancy cleans, deep cleans or first time visits.

5.3 The Company may accept a range of payment methods as notified to the Client, such as card payments, bank transfers or other electronic payment methods. Cash payments are only accepted where expressly agreed in advance.

5.4 All prices are quoted in pounds sterling and, where applicable, include or exclude VAT or other taxes as stated at the time of the quotation or Booking. The Client is responsible for any bank or transfer charges arising from their chosen payment method.

5.5 If payment is not received on the due date, the Company reserves the right to charge reasonable late payment fees and statutory interest, suspend or cancel future Services, and take such steps as may be necessary to recover outstanding amounts, including the use of collection agencies.

6. Cancellations, Rescheduling and Access

6.1 The Client may cancel or reschedule a Booking by giving the Company adequate notice. Unless otherwise specified in writing, at least 24 hours notice is required for cancellation or rescheduling of standard cleaning visits, and at least 48 hours notice is required for end of tenancy or deep cleaning services.

6.2 Where the required notice is not given or the Cleaner is unable to gain access to the Premises at the agreed time, the Company may charge a cancellation fee. This fee will typically be up to 50 percent of the agreed price for the Booking, or a minimum call out charge, depending on the type of Service and the time lost.

6.3 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including but not limited to staff illness, severe weather, transport disruption, safety concerns, or events of force majeure. In such cases, the Company will offer an alternative appointment or a refund of any prepayments for Services not yet provided.

7. Service Standards and Complaints

7.1 The Company aims to provide Services with reasonable care and skill and in accordance with good industry practice within its service area.

7.2 If the Client is not satisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 24 hours of completion for one off services, or before the next scheduled visit for regular cleaning services. The Client should provide details of the issue and, where applicable, photographs of the area of concern.

7.3 Where a complaint is found to be justified, the Company may, at its discretion, offer to re clean the affected area, provide a partial refund, or apply a credit towards future Services. Any re clean will normally be arranged at the earliest mutually convenient time.

7.4 The Company will not be liable for complaints or defects reported after the specified time limits, or where the Client has arranged for further cleaning or remedial work by another party before giving the Company a reasonable opportunity to inspect and rectify any alleged issues.

8. Liability and Insurance

8.1 The Company will maintain appropriate public liability and, where applicable, employer’s liability insurance in connection with the provision of the Services.

8.2 The Company’s liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid by the Client for the specific Booking giving rise to the claim, or the limit of the Company’s insurance cover, whichever is lower.

8.3 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or any costs incurred as a result of delay or failure in providing the Services where such delay or failure is due to circumstances beyond the Company’s reasonable control.

8.4 The Company will not be responsible for damage caused by wear and tear, pre existing defects, poor installation, or the use of unsuitable or unstable materials, fittings or furnishings at the Premises.

8.5 The Client must report any alleged damage or loss to the Company as soon as it is discovered, and in any event no later than 24 hours after completion of the Services, providing reasonable evidence and access for inspection.

9. Client Property and Keys

9.1 Where the Client provides keys, access codes or security devices to enable the Cleaner to enter the Premises, the Company will take reasonable steps to keep such items secure and confidential.

9.2 The Company cannot be held liable for any loss or damage arising from keys or access devices which are already defective, copies made by third parties, or security issues caused by others who have access to the Premises.

9.3 It is the Client’s responsibility to ensure that all doors, windows and entry points are properly secured after the Cleaner leaves, where the Client is present at the Premises at the end of the Service. Where the Cleaner is required to lock up, the Cleaner will take reasonable care to secure the Premises in accordance with the instructions provided.

10. Cleaning Materials and Equipment

10.1 Unless otherwise agreed, the Company will provide its own standard cleaning products and equipment that are suitable for general cleaning tasks.

10.2 If the Client requests the use of their own products or specialist equipment, this must be agreed in advance. The Company will not be responsible for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Client.

10.3 The Client must inform the Company of any surfaces, materials or finishes that require special treatment or non standard products, and provide any appropriate manufacturer’s instructions where necessary.

11. Waste Disposal and Environmental Regulations

11.1 The Company will comply with applicable UK waste management and environmental regulations in connection with the provision of the Services.

11.2 During general cleaning, light domestic waste such as dust, small packaging and standard household rubbish will be collected and placed in the Client’s designated bins at the Premises. The Company does not normally remove waste from the site unless this has been specifically agreed as part of the Booking.

11.3 The Company does not handle or dispose of hazardous waste, including but not limited to clinical waste, sharp objects, chemicals, solvents, asbestos, or any waste that by law requires specialist collection or licensing. If such materials are encountered, the Cleaner may suspend work in the affected area and the Client will be advised to engage an authorised waste contractor.

11.4 The Client is responsible for ensuring that any on site waste containers, such as bins or recycling boxes, are correctly labelled and suitable for the types of waste to be deposited. The Company will make reasonable efforts to follow local recycling and separation practices as instructed by the Client, but cannot be responsible for the Client’s compliance with local authority waste rules.

12. Health and Safety

12.1 The Company and the Client shall each take reasonable steps to protect the health and safety of all persons at the Premises during the provision of the Services.

12.2 The Cleaner may refuse to carry out any task that they reasonably consider unsafe, unlawful or beyond the agreed scope of the Services.

12.3 The Client must inform the Company of any relevant health and safety concerns, including pets on the premises, restricted areas, or sensitive occupants such as children, elderly persons or individuals with allergies to certain cleaning products.

13. Data Protection and Privacy

13.1 The Company will process personal data about the Client in accordance with applicable UK data protection laws. Information collected will be used for the purposes of handling enquiries, managing Bookings, delivering Services and, where agreed, providing updates about the Company’s services.

13.2 The Company will take reasonable measures to keep personal data secure and will not share it with unauthorised third parties except where required by law or necessary for the proper delivery of the Services.

14. Changes to Terms and Conditions

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the Company’s operations.

14.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Booking. The current version will be made available by the Company upon request or through its usual communication channels.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings or agreements, whether written or oral.